kue9 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how kue9 ("kue9", "we", "us", "our") collects, uses, discloses, stores, and protects personal information provided by or collected from users ("you", "your") who access or use the kue9 online betting and casino platform at kue9.io and all associated services, mobile interfaces, and subdomains (collectively, the "Platform").

kue9 is an offshore online gambling operator. The Platform is designed and optimised for the Bangladesh market, with all financial transactions denominated in Bangladeshi Taka (BDT) and supported via local payment channels including bKash, Nagad, Rocket, and Upay. As a result, the personal data we handle includes information that is sensitive in the context of both financial services and online gambling.

kue9 is committed to handling your personal data responsibly, transparently, and in accordance with globally recognised data protection principles. This Policy explains your rights in relation to your data and how to exercise them. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

2 Data Controller

kue9 acts as the data controller in respect of all personal data collected and processed through the Platform. As data controller, kue9 determines the purposes and means by which your personal data is processed. kue9 is responsible for ensuring that personal data is handled lawfully, fairly, and transparently.

All data protection enquiries, subject access requests, and complaints relating to the handling of your personal data should be directed to our dedicated support team:

• Email: [email protected]
• Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)

kue9 will acknowledge receipt of any data-related request within 72 hours and will aim to resolve it fully within the timeframes described in Section 11 of this Policy.

3 Data We Collect

kue9 collects different categories of personal data depending on how you interact with the Platform. The table below summarises the main data categories, the specific types of data within each category, and the primary purpose for which that data is collected.

4 How We Collect Data

kue9 collects personal data through the following channels and mechanisms:

4.1 Directly From You

The majority of personal data kue9 holds is provided directly by you during the following interactions:

• Completing the account registration form (name, date of birth, email, mobile number)
• Submitting KYC verification documents (identity documents, proof of address)
• Making deposits or initiating withdrawal requests through the cashier
• Contacting our customer support team via live chat or email
• Participating in promotions, surveys, or prize draws where applicable
• Activating responsible gaming tools such as deposit limits or self-exclusion

4.2 Automatically During Platform Use

When you access the kue9 Platform, our systems automatically collect certain technical and usage data including your IP address, device identifiers, browser fingerprint, session duration, pages navigated, and actions taken within the Platform. This data is collected via server logs, analytics scripts, and session-tracking technologies.

4.3 From Third-Party Sources

In certain circumstances, kue9 may receive personal data from trusted third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction status and flagging suspicious payment activity
• Identity verification providers assisting with KYC document authentication
• Fraud prevention services providing risk scores or flagging known fraudulent identities

Data received from third parties is handled under the same standards as data you provide directly, and is used only for the purposes described in this Policy.

5 How We Use Your Data

kue9 uses your personal data for the following specific purposes:

1. Account Management: To create and maintain your kue9 account, authenticate your login sessions, and manage account settings and preferences.
2. Age & Identity Verification: To confirm that you are at least 21 years of age and that your identity matches the registration information provided, in accordance with our KYC policy.
3. Payment Processing: To process your deposits and withdrawal requests via your chosen payment method (bKash, Nagad, Rocket, Upay, or card), verify payment ownership, and maintain accurate financial records.
4. Fraud & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other security threats. This includes automated risk scoring and real-time transaction monitoring.
5. Regulatory Compliance: To meet legal obligations including anti-money-laundering (AML) requirements, record-keeping mandates, and obligations to report suspicious activity to relevant authorities where required by law.
6. Customer Support: To respond to your enquiries, resolve complaints, manage disputes, and deliver account-related notifications.
7. Responsible Gaming: To monitor your gambling activity for indicators of problem gambling, to enforce self-imposed deposit limits or exclusion periods, and to provide the responsible gaming tools available in your account.
8. Platform Improvement: To analyse aggregated, anonymised usage patterns to improve the kue9 Platform's features, performance, and user experience.
9. Legal Proceedings: To establish, exercise, or defend legal claims arising from or related to your use of the Platform.

kue9 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight. Any automated fraud or risk assessment that results in an account action will be reviewed by a member of the kue9 compliance team before the action is finalised.

6 Legal Basis for Processing

kue9 processes your personal data on one or more of the following recognised legal bases, depending on the specific processing activity:

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications or optional data processing, contact support at [email protected].

7 Data Sharing & Disclosure

kue9 shares your personal data only with the categories of recipients described below, and only to the extent necessary for the stated purpose. kue9 does not sell personal data to any third party under any circumstances.

7.1 Payment Service Providers

To process your deposits and withdrawals, kue9 shares relevant financial and identity data with our payment processing partners including bKash, Nagad, Rocket, Upay, and our card processing network. These providers are contractually required to use your data only for the purpose of executing the specific transaction.

7.2 Identity Verification Providers

To fulfil our KYC obligations, kue9 may share copies of identity documents and related data with trusted identity verification service providers. These providers operate under strict data processing agreements and are not permitted to use your documents for any purpose other than the verification request submitted by kue9.

7.3 Game Content Providers

Third-party game studios and platform providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a pseudonymous session identifier to facilitate your game sessions. These providers do not receive your full name, national ID, or financial details.

7.4 Legal & Regulatory Authorities

kue9 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, court order, or to protect the vital interests of kue9 or a third party. kue9 will, where legally permitted, attempt to notify you of such a disclosure in advance.

7.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a material part of kue9's business, personal data held by kue9 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and of any changes to data processing arrangements that result from it.

8 International Data Transfers

kue9 is an offshore platform and its data infrastructure may involve servers and service providers located outside of Bangladesh. As a result, your personal data may be transferred to, stored in, or processed in countries other than Bangladesh.

When transferring personal data across international borders, kue9 takes steps to ensure that appropriate safeguards are in place to protect your data, which may include:

• Standard contractual clauses incorporated into agreements with third-party processors
• Data processing agreements requiring recipients to maintain security standards equivalent to those applied by kue9
• Transfers only to service providers in countries recognised as providing an adequate level of data protection

By using the kue9 Platform, you acknowledge and consent to the transfer of your personal data in the circumstances described in this section. If you have concerns about international data transfers, contact us at [email protected].

9 Data Retention

kue9 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Once a retention period expires, personal data is securely and permanently deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes.

10 Security Measures

kue9 implements a layered security architecture to protect your personal and financial information against unauthorised access, loss, destruction, or alteration. Our technical and organisational security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and kue9 servers
• Encrypted storage for sensitive data fields including passwords (hashed using industry-standard algorithms) and payment identifiers
• Role-based access controls ensuring that kue9 staff can only access personal data relevant to their specific operational role
• Multi-factor authentication for administrative access to systems containing personal data
• Intrusion detection and monitoring systems operating continuously across our infrastructure
• Regular security assessments and penetration testing conducted by independent security professionals
• Data minimisation practices ensuring that only the minimum necessary data is accessible in operational systems

Despite these measures, no method of electronic data transmission or storage is completely immune to risk. In the event of a personal data breach that poses a material risk to affected users, kue9 will notify affected users promptly and take all reasonable steps to mitigate the impact of the breach.

11 Your Rights

As a kue9 user, you have the following rights in relation to your personal data. These rights may be subject to certain limitations and exceptions under applicable law, but kue9 will respond to all valid requests in good faith and within the timeframes described below.

11.1 Right of Access

You have the right to request a copy of the personal data kue9 holds about you, along with information about how it is being processed. kue9 will provide this within 30 days of receiving a valid request.

11.2 Right to Rectification

If any personal data kue9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating an email address or mobile number) can be made directly within your account settings panel. For corrections to identity documents or KYC records, contact support at [email protected].

11.3 Right to Erasure

You may request deletion of your personal data where: (a) the data is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data has been unlawfully processed. Note that kue9 may be legally required to retain certain categories of data (particularly financial and KYC records) beyond the closure of your account. Where erasure is not possible, kue9 will explain the applicable legal retention obligation.

11.4 Right to Restriction

You have the right to request that kue9 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing and a decision is pending.

11.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.

11.6 Right to Object

You have the right to object to the processing of your personal data where kue9 relies on legitimate interests as the legal basis for that processing. kue9 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.

11.7 How to Exercise Your Rights

To exercise any of the rights described in this section, submit a written request to [email protected] with the subject line "Data Rights Request". Please include your registered email address and a brief description of the right you wish to exercise. kue9 may need to verify your identity before processing the request. All requests will be acknowledged within 72 hours and resolved within 30 days unless an extension is required, in which case you will be notified.

12 Cookies & Tracking Technologies

The kue9 Platform uses cookies and similar tracking technologies to deliver core functionality, maintain your session, and gather anonymised usage analytics that help us improve the Platform. The categories of cookies used are as follows:

12.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They maintain your authenticated session, remember your language preference, and enable core features such as the cashier and game lobby. These cookies cannot be disabled without impairing your ability to use the Platform.

12.2 Performance & Analytics Cookies

These cookies collect anonymised data about how users interact with the Platform — such as which pages are visited most frequently and how long sessions last. This data is used in aggregate to improve platform performance and user experience. No personally identifiable information is included in these reports.

12.3 Functional Cookies

These cookies remember choices you have made on the Platform — such as your preferred game lobby view or recently played titles — to provide a more personalised experience on return visits.

12.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Instructions for managing cookies in major browsers are available through your browser's help documentation. Please note that disabling certain cookies may affect the functionality of parts of the kue9 Platform.

13 Minors

The kue9 Platform is strictly for users aged 21 years and above. kue9 does not knowingly collect personal data from individuals under the age of 21. Registration requires confirmation that you meet the minimum age requirement, and age is verified through the KYC process before any withdrawal is processed.

If kue9 discovers or has reasonable grounds to believe that personal data belonging to a person under the age of 21 has been collected — whether through falsification of registration details or otherwise — that account will be immediately closed, all funds held will be subject to review in accordance with our anti-fraud procedures, and all personal data associated with the account will be deleted as soon as legally permissible.

If you have reason to believe that a minor has registered a kue9 account, please notify us immediately at [email protected].

14 Changes to This Policy

kue9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. When material changes are made, kue9 will notify registered users by email to the address associated with their account and will display a prominent notice on the Platform indicating that the Policy has been updated.

The effective date at the top of this Policy will be updated whenever a revision is published. We encourage you to review this Policy periodically to stay informed about how kue9 handles your personal data. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

If you do not agree with any changes made to this Policy, you should stop using the Platform and may request closure of your account by contacting [email protected]. Account closure requests will be processed in accordance with our Terms & Conditions.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way kue9 handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and thoroughly.

• Email: [email protected]
• Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)
• Subject Line for Data Requests: "Data Rights Request"
• Subject Line for Privacy Complaints: "Privacy Complaint"

kue9 takes all privacy complaints seriously. If you submit a complaint and are not satisfied with the resolution provided, you may have the right to escalate the matter to a relevant data protection authority depending on your jurisdiction. kue9 will cooperate fully with any such authority in the resolution of complaints.